Terms of Service
Rodgers Medical Services P/L may from time to time review and
technology and changes that impact on Wrap Around Kids™. WAK’s
1. Why do we collect personal information?
a. Personal information will only be collected within Wrap Around
Kids™, for the purpose of improving understanding by managing
professionals and family/carers of an individual student’s
b. Wrap Around Kids™ On-Line website (WAKOL) is integral to
the successful, efficient and confidential sharing of information
between managing professionals and family
c. De-identified data (containing no personal information to identify
individuals) may be used in publications to demonstrate the benefits
of collaborative management and increase community understanding
of local service needs.
2. What personal information is collected?
d. The personal information gathered within the Wrap Around Kids™
program will be from a variety of sources including parents/guardians/carers/other
family members, educators, health professionals and others associated
with the program.
e. In general the personal information gathered within the WAK program
will include : name, address, contact details, date of birth, gender,
Medicare number, private health fund number, list of prescribed
medications, family social history, assessment reports, and minutes
from Wrap Around meetings, contact details of managing professionals.
f. WAK has appointed a Privacy Officer to oversee management of personal
information in accordance with this policy and the Commonwealth
3. How is the information stored?
g. Wrap Around Kids™ records and stores any personal information
securely through physical and electronic means. WAK will take all
reasonable steps to ensure that information about an individual
student is not misused, lost or subject to unauthorised access or
h. The minutes from each Wrap Around Meeting and any relevant assessments
provided by the family/carer will be stored on a secure administration
server with 24 hour security that routinely employs firewalls, encryption,
passwords and other policies and procedures to ensure security of
4. Who can access personal information?
i. Professionals involved in management of individual students are
given authorisation by a parent/guardian/ carer for access to Wrap
Around Kids™ On-line for those students only. WAK posts unique
passwords to those professionals for secure entry to WAKOL.
j. Any change in the authorisation of managing professionals requires
completion of the Update Managing Professionals Form. This can be
completed online by the Wrap Around Coordinator or obtained in hard
copy from WAK or the Wrap Around Coordinator.
k. WAK will not use or disclose personal information other than for
the purpose for which it is gathered, without appropriate consent
l. Age based consent, according to ….Act (state) is encouraged
for students 14-16yrs; 16-18yrs and above 18yrs are encouraged to
provide the young person with an active role in supported advocacy.
m. WAK obtains consent for minors and disclosing or communicating
information through the relevant school and relies on the school
to obtain such consents from the appropriate persons, including
taking into account any Family Court matters notified to the school.
n. In the event that parents, guardians or carers wish to withdraw
their consent for a student’s participation in the WAK program,
completion of the Withdrawal from the Program Form is required.
This form can be obtained from WAK or the Wrap Around Coordinator
and lodged with WAK. Lodgement of this form will ensure that all
previously authorised professionals cease to have access to the
particular student’s records.
5. How can changes be made to personal information?
o. If information needs to be amended or updated please contact
WAK or the Wrap Around Coordinator as soon as possible or download
an Update Student Details Form online and return to WAK.
p. If the participating school do not continue to subscribe to the
WAK program, the parent will have the option to subscribe in order
to maintain online access to their child’s records.
q. Parents, guardians or carers will receive an email annually to
remind them of the process of re-engagement if they feel another
Wrap Around Meeting would benefit their child.
If you have enquires or wish to provide feedback about this policy,
please email firstname.lastname@example.org
To make an access request please write to the
Rodgers Medical Services P/L
PO Box 262
Benalla VIC 3671